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ETCON

Custom Software & Systems Integration

Custom software development and systems integration

When off-the-shelf software doesn't quite fit, or your systems don't talk to each other, the cost shows up as manual workarounds, duplicated effort and inconsistent data.

ETCON designs and builds software around your processes and connects your existing platforms, so information flows to where it's needed.

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Sound familiar?

Signs it's time to act

  • The same data entered more than once into different systems
  • Spreadsheets doing the job of a business system
  • Legacy applications that are hard to maintain or change
  • Clients or field staff without simple access to the information they need
  • Off-the-shelf software that almost fits, but not quite

What changes

How we help

  • Information that flows

    Systems share data automatically, reducing re-keying and the errors that come with it.

  • Tools that fit your process

    Software is designed around how your business works, rather than forcing your team to work around it.

  • Maintainable foundations

    Well-documented, supportable systems you can build on, not another fragile workaround.

What we deliver

What's included

  • Custom business applications and web-based tools
  • Databases and reporting
  • Client, supplier and staff portals
  • API integrations between existing platforms
  • Legacy system modernisation
  • Testing, documentation and handover

How engagements work

Projects are scoped up front and delivered on a time-and-materials basis or against agreed milestones. Ownership and usage rights for the software are agreed in writing before work starts.

Specialist services

Where we deliver

Software and integration projects are delivered remotely for businesses across Australia, with workshops onsite where useful.

Service areas

Our approach

Five clear steps

How we work
  1. 01

    Discover

    Understand your objectives, users, systems, risks and constraints.

  2. 02

    Design

    Map the process and define a practical solution and scope.

  3. 03

    Build

    Configure, develop or procure the agreed components.

  4. 04

    Deploy

    Integrate, test, document and train your team.

  5. 05

    Support

    Maintain, monitor and improve under agreed support arrangements.

FAQs

Common questions

Related business challenges

Should we build custom software or buy an existing product?

If a product fits your needs well, buying is usually faster and cheaper, and we'll tell you so. Custom software makes sense when your process is a genuine point of difference, or when existing products need so many workarounds that they cost more than they save.

Can you connect the systems we already use?

Often, yes. Many platforms provide ways to exchange data. We'll assess what's possible with your systems and design integrations that are reliable and maintainable.

Who owns the software you build?

Ownership and usage rights are agreed in writing before the project starts, so you know exactly what you're getting.

Can you modernise an old system without disrupting the business?

Usually the safest approach is staged: replacing parts of the system over time while the existing one keeps running, rather than switching everything over at once.

What happens after the software goes live?

We document and hand over everything we build, and can provide ongoing support and improvements under an agreed support arrangement.

Next step

Talk to us about your systems

Tell us which systems you use and where the workarounds are. We'll help you decide whether to integrate, build or buy.

Book a discovery call

Tell us a little about your business and what you'd like to achieve.

Related services

Often combined with

Business Process Optimisation

Understand how work really gets done, remove waste and design better workflows before investing in new technology.

Learn more