IT Infrastructure, Cloud & Connectivity
Networks, Wi-Fi, servers, backups and cloud migrations, planned properly and implemented with care.
Learn moreManaged IT & Outsourced CIO
Managed IT and outsourced CIO services
Most growing businesses reach a point where technology needs more attention than anyone has time to give it. Support requests pile up, decisions are made one purchase at a time, and no one is looking at the whole picture.
ETCON provides reliable day-to-day IT support alongside the strategic leadership to plan what comes next, through one accountable partner who understands how your business operates.
Sound familiar?
Signs it's time to act
- IT is handled by whoever has time, rather than by someone accountable for it
- Staff lose time to recurring device, account and Microsoft 365 issues
- Technology is bought one purchase at a time, without a plan
- Several suppliers, and no one looking after the whole environment
- Onboarding and offboarding staff is slow and inconsistent
What changes
How we help
Dependable everyday support
Your team gets help with devices, accounts and everyday issues, so they can get on with their work.
A clear technology roadmap
Investment decisions are planned against your business goals, not made in a hurry when something breaks.
One accountable partner
Suppliers, licences and systems are managed together, with one point of contact who knows your environment.
What we deliver
What's included
- Business IT support for staff and devices
- Microsoft 365 administration, including accounts, licences and security settings
- Staff onboarding and offboarding
- Troubleshooting and issue resolution, remotely and onsite where available
- IT strategy and technology roadmaps
- Technology governance and policies
- Vendor management and procurement advice
- Fractional CIO leadership for planning, budgeting and major decisions
How engagements work
Ongoing support is usually provided under a monthly retainer, with ad hoc work available on a time-and-materials basis. We agree the scope, support arrangements and what's included before any work begins.
Where we deliver
Most support and advisory work is delivered remotely, for businesses across Australia. Onsite availability depends on your location. We'll confirm what's possible for your business during the discovery call.
Service areasOur approach
Five clear steps
- 01
Discover
Understand your objectives, users, systems, risks and constraints.
- 02
Design
Map the process and define a practical solution and scope.
- 03
Build
Configure, develop or procure the agreed components.
- 04
Deploy
Integrate, test, document and train your team.
- 05
Support
Maintain, monitor and improve under agreed support arrangements.
FAQs
Common questions
What is an outsourced or fractional CIO?
A senior technology leader who works with your business part-time. They help with planning, budgets, vendor selection, risk and major technology decisions, without the cost of a full-time executive.
Can you work alongside our existing IT provider or staff?
Yes. Some businesses want strategic leadership while an existing provider handles day-to-day support, or specialist help for a particular project. We agree clear responsibilities so nothing falls between the gaps.
Do you provide cybersecurity monitoring?
We build sensible security practices into everything we manage, such as Microsoft 365 security settings, backups and access controls. We don't offer 24/7 security operations or penetration testing. Where you need them, we can help you define the requirements and engage a specialist provider.
How do we get started?
Book a discovery call. We'll talk through how your business uses technology today, review your current environment, and then propose the support arrangement that fits.
Next step
Let's talk about your IT
Tell us how technology is supported in your business today and where it's falling short. We'll suggest a practical way forward.
Related services
Often combined with
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